frequently asked questions
If you have a question that’s not listed here, please email us at customerservice@eu2be.com.
Q: how do you pronounce eu2be?
eu2be is pronounced “you-to-be.” The “eu” spelling comes from the name Eugenia, the beloved aunt of our founder Charla Jones. Read about Charla's story of how Aunt Eugenia had an indelible impact on her sense of how to “2be” in the world.
Q: when can I expect a response to my inquiry?
Our hours of operation are Monday–Friday, 9am–6pm EST. We'll do our best to provide a response to inquiries, typically within 1–2 business days.
Q: what are your shipping rates?
We offer free shipping on orders over $79 and when you subscribe to products via our Subscribe & Revive program. For locations within the contiguous U.S., we ship at a flat rate of $12.99. For more shipping information, please visit our ordering details page.
Q: when will I receive my order?
Please review our ordering details page for information on shipping, ordering, payments, and returns—or email your questions and concerns to us at customerservice@eu2be.com.
Q: can these products be used on sensitive skin?
eu2be formulas are dermatologist-tested and hypoallergenic. Containing no well-known irritants or skin sensitizers, they are made with sensitive skin in mind. We understand the underlying factors that result in sensitivity and developed our products to combat the most common causes. Learn more on our Skin Types & Concerns page.
Q: how strong is the fragrance?
The signature eu2be scent is unisex and extremely subtle with warm notes of sandalwood, cedarwood, fig leaf, and oud, evoking a natural and earthy sensory experience.
Q: what is eu2be's connection to the arts?
We are ever-inspired by the arts, and our philanthropy is focused on elevating and supporting human creativity. We often invite artists, creatives, and other artful brands to work with us. If you’re interested in collaborating, email us at inquiries@eu2be.com to learn more.
Q: why does the packaging look different?
We have undergone an artful rediscovery. This journey involved unearthing our deeper motivations as a brand to reimagine our look, all the while staying true to our proprietary blends of nourishing, premium-quality ingredients.
Q: is eu2be packaging environmentally friendly?
We take our role as stakeholders in the body that is earth seriously. We now package our beloved products in aluminum, an evergreen and sustainable material that is infinitely recyclable.