Here are commonly asked questions. If you have a question that’s not listed, please click here to contact us.
Q: how do you pronounce eu2be?
eu2be is pronounced “you-to-be.” The “eu” spelling comes from the name Eugenia, the beloved aunt of our founder Charla Jones. Eugenia had an indelible impact on Charla's sense of how to “2b” in the world.
Q: when can I expect a response to my inquiry?
Our hours of operation are Monday–Friday, 9am–6pm EST. We'll do our best to provide a response to inquiries, typically within 1–2 business days.
Q: when will I receive my order?
Please contact us at customerservice@eu2be.com with questions and concerns regarding shipping, ordering, payment, and returns.
Q: can these products be used on sensitive skin?
eu2be formulas are dermatologist-tested and hypoallergenic. Containing no well-known irritants or skin sensitizers, they were made with sensitive skin in mind. We understand the underlying factors that result in sensitivity and developed our products to combat the most common causes. Please click here to read more about skincare concerns.
Q: how strong is the fragrance?
The signature eu2be scent is unisex and extremely subtle. It is mysteriously distinct with warm hints of sandalwood, cedarwood, and fig leaf. It evokes a natural and earthy sensory experience.
Q: what is eu2be's connection to the arts?
We are ever-inspired by the arts, and our philanthropy is focused on elevating human creativity. We often invite artists, creatives, and other artful brands to work with us. If you’re interested in collaborating, email us at inquiries@eu2be.com to learn more.
Q: why does the packaging look different?
We have undergone an artful rediscovery. This journey involved unearthing our deeper motivations as a brand to reimagine our look, all the while staying true to our proprietary blends of nourishing, premium-quality ingredients.
Q: is eu2be packaging environmentally friendly?
We take our role as stakeholders in the body that is earth seriously. We now package our beloved products in aluminum, an evergreen and sustainable material that is infinitely recyclable.